The ITIL Framework centred software has the following features:-
Incident Management,
Problem Management,
Change Management,
Configuration Management,
Inventory & Contact Management,
Knowledge Management,
Self-Service,
Customer Satisfaction Survey,
Call Logging & Tracking via E-mail,
Service Level Management
Further details can be found at Richmond's website at http://www.richmondsys.com
Friday, 20 February 2009
Richmond SupportDesk Software
Richmond SupportDesk helpdesk software enables rapid implementation of Web, Self Service Portal, Mobile and Windows™ IT service management software solutions.
The software is claimed to be central for enabling the ITIL framework. For companies looking to adhere to the IT Infrastructure Library (ITIL ®) framework Richmond SupportDesk maximises the efficiency of IT support operation for best practice IT Service Management.
Richmond SupportDesk empowers organisations with fully automated IT Service Management (ITSM) enhancing service quality, making best use of available resource while improving the efficiency of IT operation.
The software is claimed to be central for enabling the ITIL framework. For companies looking to adhere to the IT Infrastructure Library (ITIL ®) framework Richmond SupportDesk maximises the efficiency of IT support operation for best practice IT Service Management.
Richmond SupportDesk empowers organisations with fully automated IT Service Management (ITSM) enhancing service quality, making best use of available resource while improving the efficiency of IT operation.
Risk Management Evaluation Webinar
Companies' risk management capabilities could face unprecedented scrutiny when Standard and Poor's (S&P) begins to include enterprise risk management (ERM) evaluations as part of the credit ratings process this year for companies in all industries. S&P's new emphasis on ERM provides an opportunity for companies to take a fresh look at improving their risk management capabilities during these risky times.
Join Protiviti and SAP for a webinar that will help businesses gear up for the new requirements and look for areas in which they can improve. During an hour-long session, experts from both companies will explain:
S&P's ERM evaluation criteria and possible impact on the credit ratings process;
How SAP Governance, Risk, and Compliance (GRC) Risk Management can immediately help address S&P's ERM evaluation requirements;
Best practices for implementing an effective ERM program.
WHEN: Wednesday, Jan. 21 at 8:00 a.m. PST/11:00 a.m. EST
WHO: Jim DeLoach, managing director, GRC Solutions, Protiviti Inc.
Dave Anderson, director, GRC Solutions, SAP
HOW: Register for this complimentary webinar at www.protiviti.com/go/sapwebinar by January 20.
Join Protiviti and SAP for a webinar that will help businesses gear up for the new requirements and look for areas in which they can improve. During an hour-long session, experts from both companies will explain:
S&P's ERM evaluation criteria and possible impact on the credit ratings process;
How SAP Governance, Risk, and Compliance (GRC) Risk Management can immediately help address S&P's ERM evaluation requirements;
Best practices for implementing an effective ERM program.
WHEN: Wednesday, Jan. 21 at 8:00 a.m. PST/11:00 a.m. EST
WHO: Jim DeLoach, managing director, GRC Solutions, Protiviti Inc.
Dave Anderson, director, GRC Solutions, SAP
HOW: Register for this complimentary webinar at www.protiviti.com/go/sapwebinar by January 20.
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