Yucheng Call Centre for Bank of China

Yucheng Technologies Limited (NASDAQ:YTEC) , a leading provider of IT solutions and services to China's banking industry, today announced that it will develop a new call center for the Bank of China (BOC) worth USD 5 million utilizing Siebel's integrated CRM platform.

Yucheng, in collaboration with Oracle, will develop and integrate the CRM software for a unified 1,000 seat call center for BOC. The call center will centralize customer service from previously stand-alone provincial call center systems, creating a single integrated CRM platform. By integrating customer relationship information with customer transaction data, BOC is hoping to better understand individual customers and gain market insights that will translate into better customer services and increased profitability per customer.

Yucheng recently hired a CRM team with a superb track record and a deep understanding of how to translate client requirements into the technical modules of a Siebel-based CRM environment. Yucheng's expanded management-related solutions group will work with clients to define, deploy and integrate CRM solutions into their regular business. To ensure the value of our client's investments, the team will also provide training, product enhancements and maintenance services.
Mr. Weidong Hong, CEO of Yucheng Technologies stated, "We are pleased to work with both BOC and Oracle on this landmark CRM win. The Siebel CRM technology should allow BOC to capture more cross-selling opportunities and increase its customer retention rates.

"We are confident that our expanded CRM team's strong Siebel CRM implementation capabilities and successful reference sites, combined with Yucheng's market leading position in management-related solutions will allow us to better support the evolving technology needs of our extensive customer base."

Management-related solutions enable management teams to better understand their business. This solution segment is comprised of business intelligence, risk management, enterprise resource management and customer relationship management. According to the IDC, the management-related solutions market is valued at approximately USD 320 million in 2009, including the USD 50 million for the CRM segment.